You may have seen this button on a Google Places page when you attempted to write a review for a business while you were not logged into your Google account.

Up until recently, if you didn’t have a Google account you could not post a review on Google Places.  Inside sources are saying that this is going to change!  Read current policy.

For business owners, the current policy meant that only about 25% of their happy customers could post an in-store review if they were asked to share their positive experience online.  The Google Places App simplifies review collection right at the point of experience for Google account holders but it left many people unable to participate.

In the automotive industry, Google Places is the #1 free source of referral traffic for car dealers.  Our busiest automotive clients have Google Places listings with over 40,000 impressions a month with the average around 15,000 impressions a month.

Properly configured and merchandized Google Places pages drive thousands of clicks per month to the dealer’s primary website.  Google Places is an important part of a digital marketing strategy; it is the yellow pages meets consumer reports.

Change In Review Posting Policy

A respected industry source has started telling clients that Google will drop the gmail account requirement and allow anyone to post a review.  This change, according to this source, will be happening over the next week.

What does this mean for Google Places?  What does this mean for third party review platforms? In the automotive industry there are popular platforms that include Dealerrater.com, PrestoReviews.com, and CarDealerCheck.com so what will this change mean for them?

I will have a follow-up article on how this change, when confirmed, will impact 3rd party review platforms.

When this change is confirmed,  it will be a great opportunity for business owners and especially car dealers who have strong customer service processes and have implemented iPads in their store for review collection.

Of course, you don’t need an iPad to post a review, any device can be used for Google Places; this was confirmed recently by Scott Falcone with an email from the Google Places team.

Don’t Put Your Review Eggs In One Basket

When Google changes their review posting policy to allow non gmail accounts, I still recommend that business owners spread out their posts to the review website that are dominant in their market on Google Page One.

I especially want business owners to identify existing YELP users because Apple’s Siri assistant uses Yelp.com reviews in listing local businesses.  If you have not tested this feature, ask Siri on your Apple 4s this question: “Chevrolet Dealers” and you can see the output Siri gave me in New Jersey.

I also recommend business owners use review platforms that allow the business to own their review content.  These platforms allow business owners to syndicate reviews on their blogs, websites, and even to create custom profile pages for the sales professionals.

A solid reputation marketing strategy must acknowledge that many review sites can impact buyers during the Zero Moment of Truth (ZMOT) and thus you can’t just focus on Google Places.

However, if this change in policy is confirmed this week, this will be a big boost for Google Places relevance.  It will also allow Google to better monetize the Google Adwords Express program which allows business owners to run ads with their current review counts, as shown below for Norman Jeep Chrysler Dodge in Oklahoma City.

These special Adwords Express ads really stand out from the normal Adwords ads and they have some very interesting ROI, which I will cover at the 2012 Digital Marketing Strategies Conference in Las Vegas, Feb 1-3rd.

So I’ll keep you posted when we can get an official response this week to this insider tip.

Brian

Brian Pasch, CEO
PCG Digital Marketing
Text PCGedu to 75674 get information on our upcoming conferences
Brian Pasch

Chicago area car dealers are pleased to see the PCG Pit Stop digital marketing conference come to Chicago on June 11th and 12th.

The conference will be held at the Palmer House in downtown Chicago.

This is the first time that local Chicago dealers can gain access to high quality digital marketing training offered by PCG Digital Marketing without a flight out of town!

Car dealers looking to learn more about managing their online reputation will be pleased to know that workshops and IRM specialists will be at the conference to help them create effective IRM processes.

Chicago Dealers – Please Answer These Questions:

• Are you leveraging the new communication channels provided by social media?
• Do you have an integrated digital marketing strategy for your dealership?
• Is your website conversion rate increasing each month?
• Could you be handling your calls and Internet leads better?
• Would you like a 2-4% average increase in closing ratios to to phone and Internet leads?
• Is your Fixed Operations Budget using SEM, SEO, and Social Media?
• Are you looking for advice on how to structure your entire advertising budget?
• Are you ready to implement free advertising strategies to increase website traffic?

Register to attend the next PCG Pit Stop^® that is conveniently located in Chicago that you can easily travel to and enjoy the workshop experience offered by PCG Education.

Dealers need more than just their 20 Group Meetings and annual conferences to stay connected with the latest changes in our industry.  Google has been making significant changes to Internet marketing every few months so don’t get left behind.

Details on the automotive conference can be found in the color brochure below:

Have you seen that Google is experimenting with a new Page One SERP design? If you don’t have a reputation management process at your company in place, this post will make it very clear why you can’t wait any longer.  This new Search Engine Results Page (SERP) design by Google put your review star count front and center in search results.

Today as I searched for Chicago Dealers and I was blown away how much Page One real estate was used for Google Maps listings.  This is the second time I saw this type of action on Page One this week, so it is time to start a discussion.

I color coded the SERP in sections to show that:

• Google Adwords was split on top and right shown in pink.
• Two organic listings were displayed above the new maps region, shown in green.
• That 7 spots were taken up with exploded Google Maps listings, shown in red.
• The remainder of the organics were shown under maps which were cut off on the screen capture.

Google Maps Changes IRM Strategies

I don’t see this type of display for all searches and maybe this is a new design for broad commercial searches but this is a game changer. What do you think?

What I can see is that Google review stars are SIGNIFICANTLY MORE VISIBLE which means that automotive reputation management processes must really be locked down. What I also see is that if you are not in the top spots for organic search, you will get crushed by this new design and experience significantly less clicks.

What I also would expect is that the Google Ads on the right side will receive less clicks. There is too much activity front and center that brings the consumers eye to the maps region. So this will also be a game changer for Adwords bidding.

Homework: Get your Google Maps listings updated with photos, videos, coupons, and make sure you have the geo-targeting set correctly. If this is a look at the future, the more complete and compelling your Google Maps listing is, the more calls and clicks you will receive.

If you need help, call: 732.450.8200.